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Unused mobile data to be added to new package


Published : 02 Mar 2022 09:19 PM

Unused data from mobile internet data packages will be added to subscriber's next package. 

After various ups and downs, BTRC has announced plans to implement it from March 15 as some preparations have not yet been finalized.

This will reduce the complexity of data packages and the cost to customers.

Consumers have been complaining for a long time about cutting off unused data of mobile internet packages after expiration. If a customer buys a data package and fails to complete it within the stipulated time, they can no longer use the unused data or talk time. As a result, customers have to pay more for internet usage.

However, this problem will no longer exist. Bangladesh Telecommunication Regulatory Commission (BTRC) has directed the mobile operators to return unused data with the next package without expiration.

As a result, unused data and talktime will be added to new data or talktime. Customers are satisfied with the decision of BTRC.

BTRC vice-chairman Subrata Roy Maitra said, “The initiative was taken to simplify data packages based on customer complaints. According to the previous instructions, the new decision was supposed to be implemented from March 1, but it will be effective from March 15.”

BTRC said legal action would be taken if the operators did not follow the instructions.

Muthophone Grahok Association president Mohiuddin Ahmad told Bangladesh Post, “To estimate a credit, floor price and selling prices are important things in this regard. For this the authorities concerned should arrange a mass hearing. If an illogical price is estimated, then the subscribers will be the victim again.”

“But if the data package price is kept the same for all the mobile operators then the competition among the operators will be eradicated from the market,” he added.

Mobile operator officials told Bangladesh Post, “We are making different packages of data packs. If subscribers purchase any of our newly offered data packages and they think they will need to keep their data forward, they will purchase any of the newly offered data packs before expiration (subject to condition).”