Speakers at a virtual training workshop on Saturday stressed reshaping behavioral pattern for giving personalized services to the customers.
They also stressed making perfect assessment of the changing and diversified demands and needs of the customers.
Agrani Bank Training Institute (ABTI) organised the day long virtual training workshop titled on "Reshaping Behavioral Pattern for giving Personalized Services" in Dhaka on Saturday.
The workshop was participated by 250 branch manager of Agrani Bank.
Mohammad Shams-Ul Islam, Managing Director and CEO, Agrani Bank Limited, inaugurated the training workshop as chief guest while Md. Monowar Hossain, FCA, GM (CFO & Head of ICC) of the bank was present as special guest.
In his speech Mohammad Shams-Ul Islam shared his innovative Ideas in changing or improving the behavioral pattern for giving personalized services to the customer of the bank.
Prof. Dr. Narayanan Krishna Kumar, Dean, SBI Leadership Institute, Kolkata, India joined the workshop as keynote speaker.
He made a presentation over the essential skills for ensuring personalized services to the customers.
Dr. Shah Md. Ahsan Habib, Professor, BIBM, Dhaka was present as panel discussant.
In his speech he highlighted the assessment of customer's need & management as well.
The virtual training workshop was presided over by Suprova Saeed, DGM & Director, ABTI.
