To enjoy uninterrupted internet connection, we often buy data packages offered by various mobile operators of our country. However, if some our data remains unused after expiration, then we do not get it back again even after purchasing the same data pack and as a result, we are losing both money and data at the same time. Many internet users of different mobile operators in the country has shared the same dilemma of endless data loss after package expiration.
In early August, Posts and Telecommunications Minister Mustafa Jabbar ordered the return of unused mobile data. He asked Bangladesh Telecommunication Regulatory Commission (BTRC) to take immediate action in this regard. However, still mobile phone subscribers are not getting the benefits.
Mobile operators should
make their data packages
more consumer-friendly
On the other hand, mobile phone operators said that some data is now returned in compliance with the current BTRC guidelines. There are two conditions to be met to return unused data. One of them is to purchase the same internet package and the second is the package must be purchased again before it expires. However, if a subscriber buys a different package, the data is not refundable.
Consumers pay for data, not time. Therefore, when mobile operators force consumers to renew data packs to use data that they have already paid before breaches consumer rights. The data packages are also not consumer-friendly. This is because the consumers are charged more to retain the data pack for a longer period of time. Mobile operators should make their data packages more consumer-friendly and government should devise a structure so that consumers can automatically retain the unused mobile data, whenever they purchase a new data pack.
