The High Court on Tuesday directed the Directorate of National (DNCRP) to introduce a hotline within three months to receive complaints from the consumers and to provide the service on emergency basis. The HC bench of Justice Sheikh Hassan Arif and Justice Md Badruzzaman passed the order while hearing a writ petition filed earlier in this regard.
The court asked the finance ministry and commerce ministry to allocate necessary budget without any bureaucratic tangle for this purpose. During the hearing, Shamim Al Mamun, a director of admin and finance division of the directorate, appeared before the HC bench. On August 20, the court summoned him to hear his explanation about the directorate's budget proposal of Tk 50 lakh for the consumer service hotline installation.
The director also apologised before the court on behalf of the directorate as it did not discuss the ‘outsourcing’ issue for installing the hotline. An official of a private software company during the hearing gave his expert opinion in this regard. The HC bench fixed October 15 for next hearing on the issue.
