Speakers at a summit on Saturday explored how retailers can leverage AI, AR/VR, and omnichannel strategies to enhance customer experiences, personalize offerings, and adopt eco-friendly practices.
They said innovation and agility are essential to staying competitive, as businesses balance digital transformation with traditional in-store experiences.
Held at Le Méridien Dhaka on Saturday, the summit focused on the transformative changes in the retail industry driven by technological advancements, evolving consumer preferences, and a heightened emphasis on sustainability.
The summit, with this year’s theme, "Retail Renaissance: Inspiring Innovation.", aimed to empower retail leaders with insights and strategies to lead this renaissance, creating a future where retail is more connected, sustainable, and customer-centric.
The event brought together a host of industry leaders, brand pioneers, and retail experts for a day-long exploration of the evolving dynamics in retail.
Through a blend of 03 Keynote Sessions, 01 Leaders Dialogue, 02 Panel Discussions, 01 Insight Session, and 01 Case Study, and 01 Founders Talk, the summit encouraged an open dialogue on resilience, innovation, and the transformation of customer journeys in the retail landscape.
Opening the summit, Shariful Islam, Founder and Managing Director of Bangladesh Brand Forum and Bangladesh Retail Forum, remarked, “In today's market, retailers must adapt to trends like the rise of e-commerce, personalized customer experiences, and the demand for sustainability. Innovation and agility are essential to staying competitive, as businesses balance digital transformation with traditional in-store experiences.
The keynote sessions were led by MHM Fairoz, Managing Director & Chief Executive Officer, Singer Bangladesh Ltd.; Sabbir Hasan Nasir, Managing Director, ACI Logistics Ltd. (SHWAPNO), and Ian F. Wade, BBS, Commandatore, Founding Member, Waterhouse Wade.
