In Partnership with Infobip, a global cloud communications platform; Think Art Limited organized an exclusive online session titled “Modernizing call centers for enhanced customer experience and agent performance” in association with Bangladesh Association of Call Center and Outsourcing (BACCO) on Thursday.
The session started with a welcome speech by Towhid Hossain, Secretary General, BACCO. Followed by that Rahad Hossain, Country Manager, Infobip Bangladesh presented on how Infobip’s single interface based omnichannel cloud contact center can help contact center organizations drive superior customer experience while improving agent performance and reducing operational cost enabling seamless and personalized omnichannel interactions.
A customer story based Fireside Chat was also held where Muhd. Anisur Rahman, First Assistant Vice President, Contact Center, ABW, Islami Bank Bangladesh Ltd. shared his views on financial industry focused customer experience trends, how Infobip solutions are helpful in providing a connected customer experience and Islami Bank Bangladesh’s future plan in going extra mile with omnichannel customer journey.
Finally, a panel discussion was held on the topic “The Evolution of Call Centers Towards Great Customer Experience”.
