Bangladesh – 23rd November 2021: Global cloud communications platform provider, Infobip has recently inked an agreement with MetLife Bangladesh, to further strengthen the insurer’s digital communications and servicing capabilities.
Omnichannel communication solutions enable organizations to utilize cloud and AI based technology to provide customers wide range of connectivity options including WhatsApp, Viber, SMS, Voice, Email and other innovative solutions to stay connected and receive important service information.
The two organizations signed the agreement at the head office of MetLife Bangladesh in the presence of ASM Wasi Noman, Deputy Managing Director and Chief Information Officer of MetLife Bangladesh and Rahad Hossain, Country Manager of Infobip Bangladesh and officials from both organizations.
Harsha Solanki, Managing Director of Infobip (India, Bangladesh, Sri Lanka and Nepal) commented on this partnership, "We look forward to empowering organizations to deliver connected customer experiences that accelerate growth and loyalty through deeper customer insights and personalized messaging over their most preferred channels".
Over the past few years, financial services have evolved at breakneck speed with a surge in demand for consumer-driven omnichannel services. Today the consumer has more options in the way they transact with financial institutions than ever before. On the other hand, financial institutions are bridging the online/offline divide by improving the overall customer experience with a digital-first approach. So, whether one uses an online app or go physically to the branch, personalized customer service is key to the betterment of every financial service across any channel today.
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over 8 billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. For more information, visit www.metlife.com
MetLife Bangladesh is the leading international life insurer in the country serving over a million customers in Bangladesh. To learn more, please visit: www.metlife.com.bd