Indian visa centre Dhaka receives top ISO award

The Indian visa application center in Dhaka, which is the largest in the world, has received the latest ISO award certifying the ‘high quality services’ of the center located at the Jamuna Future Park. 

“We are proud to announce that High Commission of India, Dhaka's #Visa submission & delivery centre - Indian Visa Application Centre, Jamuna Future Park #IVAC, managed by SBI has been awarded ISO 9001 2015 quality certification for its consistent high quality service delivery on Thursday,” the High Commission said in a Facebook post. ISO certification certifies that a management system, manufacturing process, service, or documentation procedure has all the requirements for standardisation and quality assurance.

The latest version of the ISO 9001 standard is 9001 2015. The standard is used by organisations to demonstrate their ability to consistently provide products and services that meet customer and regulatory requirements and to demonstrate continuous improvement. The Jamuna Future Park visa centre which was inaugurated in July 2018 made the visa application hassle-free with its state-of-the-art services at 18,500 square feet space. In 2019 alone, the center has issued a record 1.5 million visa.

“It reflects the growing people-to-people contact between the countries,” Indian High Commissioner in Dhaka Riva Ganguly Das said while handing over visas to three freedom fighters in a ceremony marking the milestone on December 31. Services of the center include computer-generated token vending machines indicating waiting time, comfortable seating in an air-conditioned waiting area, coffee and soft drinks via vending machines, food kiosks and as many as 48 counters for visa applications. There are separate counters for senior citizens, women, freedom fighters and business applicants. India issues five-year multiple entry visas for freedom fighters, senior citizens and businessmen.