All services of government organisations are being digitalised gradually in order to curb corruption and provide hassle-free services to people.
Post, Telecommunication and Information Technology Minister Mustafa Jabbar recently told media that country’s service sector will come under digitisation step by step.
Digital infrastructure has been set up in the country. However, we do not have digitisation or automation facility in many areas. However, there is scope for digitisation and it is easily possible if the authorities concerned take appropriate steps, he added.
The minister also said, “There is no need to bring any advanced technology from outside to automate and digitise the service sector in Bangladesh. This can be done with the available technology of the country.”
He further said, “This is easily possible if the authorities concerned take appropriate action. In many cases, accidents and irregularities can be curbed, especially with the introduction of automation and digital monitoring systems in the networks of government service sectors, such as electricity, water and gas.”
It was found that the emergency service providers have not so far developed automated or digital 'fault detection and management' system in the country.
Zulhas Saleheen, an Information Technology (IT) expert, told Bangladesh Post, “In Japan after water usage, the bill was calculated based on the amount of water coming out of the customer's house through sewerage and this is recognized as the most acceptable and modern system.”
In our country, it was possible to automate the entire network of service sector even earlier. Unfortunately, this could not be possible in the digital age. The beneficiaries of the old system do not want automation in many ways, he added.
Network Engineer of telecom operator Sajjadul Islam told Bangladesh Post, “First of all we need modern mentality and goodwill for our people. Service sector digitisation requires certain policy and support. In meantime, we have started depending on local human resources who manage the system.”
He also suggested that, the government should automate the public service sector through public-private partnership (PPP). The work will be much easier and more transparent if the private organisations work in partnership with the government organisations.