The Hazrat Shahjalal International Airport (HSIA) authorities launched three digital services to provide better facilities to passengers on Thursday.
The services include a dynamic web portal, 24/7 hotline call centre and customer relationship management software (CRM), according to officials.
"A passenger can be informed about the flight schedule, check-in time and all other service related information through the newly launched web portal (www.hsia.gov.bd)," said Group Captain Kamrul Islam, executive director, HSIA.
The Civil Aviation Authority of Bangladesh (CAAB) Chairman Air Vice Marshal M Mafidur Rahman inaugurated the services as the chief guest of the event at the airport's conference centre. The HSIA 24/7 hotline call centre (13600/09614-013600) will provide services to the passengers through representatives in both Bengali and English language.
"Our honourable passengers can share their service related complaints through the call centre. They can also enquire about related information through these services," said Kamrul Islam. CAAB Chairman M Mafidur Rahman said they will gradually launch these services in all other international and domestic airports of the country. Shopnoloke, a software development company, is the IT partner of these services.
Earlier on May 10, 2023, The Civil Aviation Authority of Bangladesh (Caab) introduced three digital technologies at the Hazrat Shahjalal International Airport, aimed at providing modern and easy assistance to foreign and incoming passengers.
These three technologies include the Digital Airport Service App for passengers, the AvSec ID System to enhance airport security, and the Height Clearance Management System to streamline building construction around the airport.
The app was developed by Prime Tech Solutions Ltd, Spinoff Studio, and Innovazione Technologies JV with the support of the ICT Division's Mobile Game and Skill Development Project.
