BTRC’s public hearing today to note users’ complaints


Bangladesh Telecommunication Regulatory Commission (BTRC) is set to host the second public hearing today to know the experiences and complaints on quality of services directly from the clients of telecom operators, reports BSS.

The hearing would begin at 11am at Institution of Engineers, Bangladesh auditorium, BTRC Senior Assistant Director Md Zakir Hossain Khan said on Tuesday.

He said people of different strata of society registered themselves to take part in the hearing, as BTRC had kept the registration process open till June 3. Officials said most of the customers submitted questions and expressed dissatisfaction over call drop, data price and the quality of overall services. BTRC officials would try to answer questions on the basis of importance, relevance and customer interest.

BTRC Chairman, commissioners, senior officials and representatives of mobile phone operators will be present at the hearing. Apart from them, BTRC has also invited officials of different government, semi-government and autonomous organizations, professionals and others to attend the hearing. Recently, the commission at a meeting decided to hold the hearing following upward trend of complains from the customers. Earlier, on 22 November 2016, BTRC had hosted its first ever public hearing on the quality of services. BTRC officials said the public hearing would help improve quality of services of the operators on the basis of customers’ feedback.

The quality of telecom service has been a major issue for long and the regulator is also getting frequent complaints on the complexities and loopholes of different internet packages and call rate offers, they said.

The telecom regulator has received 7,908 complaints from May, 2018 to April, 2019 over the service quality of four mobile operators. However, the regulator said they have already resolved 8,390 complaints.

Customers mostly complained about SIM bar, network issue, quality of service, tariff issues, mobile number portability and so on.