BIBM holds seminar on handling customer complaints in Banks

Published : 28 Nov 2023 09:00 PM

A half day-long seminar was held at the Bangladesh Institute of Bank Management (BIBM) auditorium on Tuesday.  Kazi Sayedur Rahman, Chairman of BIBM Executive Committee and Deputy Governor of Bangladesh Bank was present in the seminar as the chief guest.  Md. Shihab Uddin Khan, Associate Professor & Director (Research, Development & Consultancy) of BIBM delivered welcome address. Dr. Md. Akhtaruzzaman, Director General of BIBM chaired the program. 

A paper “Automation to Handle Customer Complaints in Banks: Current Status, Clients’ Satisfaction and Challenges” was presented in the program by Md. Mahbubur Rahman Alam, Associate Professor of BIBM.  Other members of the research team were Dr. Shamsun Nahar Momotaz, Associate Professor of BIBM; M Zahid-Ul Haque, Regional Commercial Director (Bangladesh & Nepal), TRECCERT, Germany and Field CISO (South Asia), GuardYoo, Ireland.

Md. Ali Hossain Prodhania, Supernumerary Professor of BIBM; Mohammad Ali, Managing Director & CEO of  Pubali Bank PLC; Saiful Islam Khan, Executive Director, Financial Integrity and Customer Services Department (FICSD), Bangladesh Bank; Md. Monitur Rahman, Deputy Managing Director and Chief of Operations & Information Technology, IFIC Bank PLC made comments as designated discussants.