7,908 complaints filed against MNOs: BTRC

Published : 04 May 2019 02:11 PM | Updated : 01 Sep 2020 10:26 PM

A total of 7,908 complaints filed against the country’s four mobile network operators (MNOs) in last 12 months by the customers to the telecom regulator regarding quality of services (Qos) and others.

Bangladesh Telecommunication Regulatory Commission (BTRC) on Thursday revealed a report (May, 2018 – April, 2019) which also showed that 7,390 complaints have already been solved while the remaining is underway.

Highest 3,427 complaints filed against country’s second largest operator Robi and its brand Airtel while market leader Grameenphone witnessed 2,413 complaints followed by Banglalink 1,157 and lone state-owned operator Teletalk received 911 complaints.

Industry insiders opined the actual number of complaints could have gone up if all the mobile phone users would have full knowledge of lodging complaints to the telecom regulator.

Maximum complaints were related to SIM bar, quality of service, network issue, tariff issues, data volume, fraudulence, mobile number portability (MNP), MFS, quiz, cyber security and others, according to the report.

In 2017, BTRC had received 3,522 complaints against the MNOs.

The MNOs, however, are reluctant to consider this number of complaints lodged with the commission significantly for the aspect of over 16 crore active mobile phone connections in the country.

Rather, they attributed high spectrum price, low revenue price per customer and quick adoption of 4G service as major reasons to this little number of complaints.

BTRC officials said the commission registers complaint against an operator if it fails to resolve the issue.